By Kristina Schneider, Practice Success Coach Electronic mail, otherwise known as e-mail, has become a vital and primary form of communication for most businesses. In fact, it’s the very reason you’re probably reading this newsletter article. While e-mail has become a very efficient way to communicate and handle business, it can also become a source of major inefficiency and time-wasting in the office. Think about how much time is spent sifting through all of your daily e-mail. Double or triple that when you come back from the weekend. And let’s not even talk about how much e-mail we come back…
What to Do When Everything is Urgent & Important?
By Kristina Schneider, Practice Success Coach Too often for most people, there’s far too much to do and not enough time to do it. This requires a balancing act of figuring out how to prioritize your work. For most people, the work that gets set aside are the non-important, but also sadly, the non-urgent and important items. The things that you know you need to get to, but that don’t have a looming deadline to be met. Those tasks will constantly be backburnered into an oblivion, perhaps for eternity. We implement what is known as the “Urgent & Important” (or…
The Art of Confirming an Appointment
By Kristina Schneider, Practice Success Coach Knowing the steps of how to properly confirm an appointment – – any kind of appointment, including a phone appointment, client meeting, lunch meeting, etc. – – is extremely valuable to any office looking to continue to operate efficiently and effectively. However, I have found that a lot of people don’t do this (or don’t do it properly) and this can result in a lot of disruption in the office. Whether or not you are the one responsible for confirming appointments, if you know that your office could benefit from a makeover in your…
Are You Fitting Jobs to People?
By Philip J. Kavesh, J.D., LL.M. (Taxation), CFP®, ChFC, California State Bar Certified Specialist in Estate Planning, Trust & Probate Law Hiring, training, and managing employees have certainly not been easy things to learn when it comes to owning my own law practice. I say it time and time again, but these are the things that we never learned in law school, but yet seemingly take up a great deal of time (and expense) if not done well. One common mistake that I am guilty of making in the past, but that I’ve seen come up quite a bit lately…
Reduce Your Number of No-Shows and Cancellations with a Proper Confirmation Process
By Kristina Schneider, Practice Success Coach Having worked with numerous estate planning professionals over the years, one of the issues that a lot of people have struggled with are appointment and seminar no-shows and cancellations. One of my first questions is always, “What does your confirmation process look like?” For some, they don’t have any process in place at all. For others, they have a mixture of an e-mail that is sent or a phone call the day before. While something is better than nothing, there is always room for improvement to help reduce the number of no-shows and cancellations….
Paid Time Off vs. Paid Sick and Vacation Leave: Which is Better for Your Practice?
By Kristina Schneider, Practice Success Coach Add this to the list of items that law school doesn’t teach budding lawyers about when it comes to setting up their own practice. What kind of benefits should you offer employees, particularly with respect to paid time off? In recent years, many employers have moved more to a model of straight paid time off hours (otherwise known as “PTO”). This would be a specific number of hours off per year given to employees, sometimes varied depending on full-time or part-time status and many times tiered depending on tenure at the firm. One attorney…
The 10 Biggest Mistakes Estate Planning Attorneys Make – – Running Their Business!
By Philip J. Kavesh, J.D., LL.M. (Taxation), CFP®, ChFC, California State Bar Certified Specialist in Estate Planning, Trust & Probate Law Over the past 40+ years, I have been blessed with a successful and fulfilling estate planning law practice. But, it was not always successful and it was not always fulfilling. It was through my own set of expensive, costly and stressful sets of trial and error that I was able to see what worked and what does not. Based on my real-world experience, I have compiled what I believe to be the 10 most common mistakes that I’ve seen most…
Staff Reviews & Setting Goals at the Beginning of the New Year
By Philip J. Kavesh, J.D., LL.M. (Taxation), CFP®, ChFC, California State Bar Certified Specialist in Estate Planning, Trust & Probate Law In successfully running a law practice for over 40 years, I have found that it’s vitally important to periodically meet with each of my staff members (even ones that may be part-time or independent contractors) to review their job performance and set clear and defined goals. Once you do these reviews on a regular basis, you will be amazed how much more motivated and productive your staff will be! I do these reviews semi-annually, at the beginning of January…
Stop the Constant Fire Drills and Chaos at the Office with This Simple, But Effective Tip!
By Kristina Schneider, Practice Success Coach A recurring theme that I continually see coming up for estate planning attorneys that I speak with is this overwhelming stress that they’re feeling like every single day feels like they’re just constantly putting out fires and everything is in chaos and disarray. When you are so busy in this reactive mode, it can be extremely difficult to know how to get out of it. You become too consumed with being in the deep trenches of working in your business to have enough time, let alone a breath of fresh air, to even begin…
Are Your Employees Quiet Quitting?
By Kristina Schneider, Practice Success Coach Recently, there has been a lot of buzz about the concept of “quiet quitting”. You may have seen conversations on LinkedIn, Facebook, TikTok or even some articles online or on news outlets. Many employers are experiencing this concept and there has been a lot of debate about exactly who is to blame and what, if anything, can be done about it. What is Quiet Quitting? So, what is it exactly? “Quiet quitting” is a term to describe employees who are not outright quitting their jobs, but who may be essentially “quitting” in other ways. …